Cebu Pacific’s GetGo partners with CuroTek for contact center services, improved customer experience!

“We really look forward to the coming months and years as we achieve new successes and address new challenges, as well as deliver great customer care through all possible channels. My hope is that we will be able to maintain our level of customer care at a satisfactory level; knowing that we have CuroTek with us we believe that we will provide just that, and so much more.” ~Nik Laming, General Manager of Cebu Pacific’s GetGo

(L-R) Jojo Uligan, Former Chief Operating Officer of Curo Teknika, Inc.; Aaron Delapaz, Operations Manager Cebu Pacific Getgo Loyalty Rewards; Nik Laming, General Manager of Cebu Pacific’s GetGo Lifestyle Rewards Program; Nerisse Ramos, Senior Vice President and Chief Operating Officer of ePLDT Group and President of Curo Teknika; and Jett Tinio, Current Chief Operating Officer of Curo Teknika grace the ceremonial contract signing for GetGo’s adoption of Managed Contact Center services from Curo Teknika. Curo Teknika is an ePLDT subsidiary that offers Managed IT Services and Business Process Outsourcing to various industries in the country.

CuroTek (Curo Teknika, Inc.), the country’s preferred Managed IT Services and Contact Center partner of market-leading enterprises, recently penned a partnership with Cebu Pacific to provide Managed Omni Channel Contact Center Services to Cebu Pacific’s Lifestyle Rewards Program GetGo.

The GetGo rewards program allows customers to earn and convert points from their flights and the company’s lifestyle partners. Just fly with Cebu Pacific to earn points and redeem them for free flights or in-flight add-ons.

Meanwhile, CuroTek President and ePLDT Group Senior Vice President and Chief Operating Officer Nerisse Ramos expressed her genuine appreciation to CebGo for entrusting its contact center needs to CuroTek, specifically in redefining the way it offers “topnotch customer experience” to Filipino flyers.

“Contact center is a very critical component of GetGo’s digital transformation in terms of redefining customer experience. We are very honored that they have chosen us to be part of their strategic roadmap. We have benchmarked CuroTek as the country’s leading provider of contact center solutions to Philippine enterprises and we’ll offer just that to their growing organization. In behalf of CuroTek, backed by the strengths of PLDT and ePLDT, the whole team is committed to making this journey successful.” ~Nerisse Ramos, CuroTek President, and ePLDT Group Senior Vice President and Chief Operating Officer

GetGo availed the Omni Channel Contact Center services for both their GetGo Loyalty Rewards Customer Service and GetGo Telemarketing. Through this partnership, GetGo will be able to provide a better experience to its fast-growing member base by assisting them on their rewards/points when they book their international and local flights through Voice, Email, Chat and Social Media. Likewise, this will enable their clients to avail the GetGo credit card powered by Unionbank Master Card.

An established ePLDT subsidiary, CuroTek provides bespoke solutions for both Contact Center Services and IT Outsourcing. Capitalizing on its proprietary IT Framework Best Practices and Homegrown Omni Channel Contact Center Solutions, CuroTek enables its partners to achieve their digital transformation goals and providing delightful customer experience.

For more information about CuroTek, please visit https://www.curoteknika.com.

A Triple Treat: GetGo and partners celebrate three years of free flights!

“Three years ago, we set out to create a lifestyle rewards program that would be a first in the Philippines. We started with only 19 employees with a goal of getting 1 million members. Now, we have over 3 million members and 38 lifestyle partners for which we are thankful for.” ~Nik Laming, Cebu Pacific’s Loyalty Division General Manager

For its third anniversary, GetGo organized A Triple Treat: 3rd Anniversary & Partners Night to honor its partners who make GetGo member’s daily expenses rewarding with the gift of points for free flights. Guests were treated to a sweet and surprising evening full of prizes, fun entertainment, and socials that strengthened relationships and reassured closer partnerships to enable more worthwhile travel experiences for Filipinos.

GetGo prepared special awards and prizes to recognize its loyal partners who helped Filipinos live a rewarding lifestyle of travel.

Moving forward with the objective to make flying within everyone’s reach, GetGo promises to continuously look for ways for Filipinos to earn points and make the redemption process easier. Plans are also underway for a mobile app that will enable digital-savvy consumers to conveniently collect and gather their rewards points. 

“Redemptions are through the roof in the last twelve months because we have been releasing seats at lower prices to people loyal to the program. It is there for a privilege and for a benefit because of all of you. From everyday transactions and interactions with the partners, every single point matters and that’s how we are able to make flights available for many people.” ~Mike Szucs, Cebu Pacific’s Chief Executive Adviser

Cebu Pacific’s chief executive adviser Mike Szucs talks about how the airline has been able to fly people to many places together with GetGo’s lifestyle partners.

The celebration also recognized the different program partners who have transformed the way Filipinos travel locally and internationally. Special awards were given to the leading banks, online travel agencies, hotels, resorts, services, and retail establishments who made exceptional efforts to enable more people to fly for free. 

Making the night more memorable, GetGo gave back to its loyal partners by raffling off exciting items and almost 50,000 GetGo points for round-trip flights.  

Indeed, GetGo has inspired many Filipinos to lead a thrilling lifestyle of travel as it has turned everyday spending into a rewarding experience. On its 3rd year, GetGo will continue to push its boundaries to give Filipinos the gift of free flights and life-changing experiences. 

GetGo Loyalty Division general manager Nik Laming shares the rewards program’s success with its loyal partners.

For more information on memberships and partners, visit www.getgo.com.ph. Stay updated on the latest promos by liking GetGoPH's official pages on Facebook, Twitter, and Instagram.

GetGo, Cebu Pacific’s most rewarding lifestyle program, gathered its partners for a night of celebrating three years of bringing people to many new destinations and providing unforgettable experiences.